Airtel users across India are facing a network disruption, with Bengaluru, Chennai, and Kolkata among the worst-hit cities. Other major cities including Delhi, Mumbai, Hyderabad, Surat, and Ahmedabad also reported connectivity issues.
According to DownDetector, complaints about the Airtel outage peaked at 12:15 PM, with 7,109 reports submitted regarding the network crash.
Cities Affected
While Bengaluru bore the brunt of the outage, users from the following locations also reported disruptions:
- Delhi
- Chennai
- Mumbai
- Hyderabad
- Kolkata
- Surat
- Ahmedabad
The DownDetector map indicates that the outage was widespread, affecting both mobile network and internet services.
Airtel Response
Airtel Cares acknowledged the issue, attributing it to a temporary connectivity disruption. The company stated that the problem is expected to be resolved within one hour. Users were advised to restart their mobile phones once services are restored.
“We apologise for the inconvenience. The issue you’re facing appears to be due to a temporary connectivity disruption and is expected to be resolved within 1 hour. Once that time has passed, please restart your mobile phone to restore services,” Airtel Cares said.
Impact on Users
- 51% of users reported signal issues
- 32% faced problems with mobile internet
- 17% experienced a total blackout
By 1 PM, DownDetector reported a recovery in complaints, though over 150 users still reported issues around 4 PM.
Public Reaction
Social media users expressed frustration over the outage, particularly about the lack of timely communication from Airtel:
- “Airtel internet down in Bangalore today? Anyone else facing this? @airtelindia, at least notify users about outages instead of leaving us clueless!”
- “Airtel postpaid is down since last 6 hours, not able to make calls or access internet. @airtel is works, zero accountability and you can’t talk to customer care, @TRAI you should at least take some action. Looks like @airtelindia has taken Indian citizens for a ride,” users tweeted.
Outlook
While Airtel has indicated the issue is temporary, the widespread impact and lack of advance notification highlight ongoing challenges in managing network outages for millions of subscribers.
